The Customer Services teams at Weathercall and Met Office are here to help with enquiries during office hours Monday to Friday.
This section has been created to provide you with immediate assistance and will help to answer some of our most frequently asked questions.
You don't need the 4-digit code to make the service work, you can listen to the menu of options when calling the service. Using the 4-digit code will take you straight to the area you require, removing all the preamble and instructions. This will save you money! The only reason these codes have been added is to save our loyal customers money.
Weathercall telephone service is updated three times a day and fax and online forecasts updated daily.
The forecasts now contain a Met Office 24-hour regional summary, followed by a Met Office 2-5 day deterministic forecast taken from the Met Office atmoshperic weather model for the local area. This is followed by a Met Office national forecast for days 6-10, and an oulook for the month ahead. Fax services are accompanied by a synoptic chart. These Weathercall forecasts are quality controlled by Met Office forecasters to ensure the latest in local accuracy.
Unfortunately, fax is no longer the most modern of technologies and can on occasion experience communication errors when set to polling mode (i.e. using a fax-on-demand service). In the event that this happens, please contact Customer Services 0845 610 1800 (Mon-Fri, 9am-4pm) with details of the number you have called and what you have received. Our operator will be happy to assist you.
The SMS services offered by Weathercall have substantially reduced in popularity over time. Ongoing feedback tells us that you prefer weather forecasts to contain as much detail as possible, but an SMS forecast is restricted to containing only 160 characters, therefore potentially lacking in sufficient detail required to justify the cost of the forecast - especially when competing against the free content available on the internet. The service has also proven problematic in terms of the update times of the information, area coverage and handset compatibility. We believe the service no longer represents the quality and value-for-money that we strive to offer our customers, so the decision has been made to withdraw the SMS service from the portfolio.
The service closed on Sunday 30th November 2008.
Our forecasts are quality controlled by highly-experienced Met Office meteorologists and the combination of data is not readily available elsewhere. Remember you can skip through our service and use the 4-digit codes, both will save you money. SMS forecasts cost as little as 25p – cheaper than a first class stamp!
Unfortunately we do not offer an out-of-hours facility. Customer Services is open during office hours Monday to Friday 9am 4pm, excluding bank holidays. As all our forecasts are automated we actually receive very few calls directly to Customer Services on a normal operating day, therefore there is very little requirement for us to offer out-of-hours or weekend cover. If you have an enquiry during this period you can leave a message and one of our agents will contact you on Monday morning. Alternatively, you may contact the Met Office Customer Centre on 0870 9000 100 which is open 24/7, where their highly skilled agents will be able to assist with your Weathercall enquiry.
If you request literature from Weathercall, your contact details including email address, will be held securely by Weathercall and used only for the purposes of Weathercall and the Met Office. Your details will not be forwarded to any other external companies.
For more information contact Customer Services 0845 610 1800 (Mon-Fri, 9am-4pm). To Email click here.